IT Operations Manager

The company:

Headquartered in Berlin, the company has grown since 2006 by acquiring regional IT providers. Weser Business Technology is a managed services provider with 200 employees, supporting more than 1,500 client organisations across Germany. Tickets live in ConnectWise and everyone logs time to the quarter hour.

We need someone to run IT day to day: budget, vendors, security, projects and the help desk queue. The IT Operations Manager leads a team of five (help desk, systems and network) and owns IT for about 400 employees. This is an in-person role at our Munich location.

Day to day:

• Set priorities for the IT ticket queue and track SLA performance
• Report IT metrics and risks to senior leadership
• Negotiate with vendors and MSPs and hold them to their SLAs
• Manage and develop a team of help desk technicians, systems administrators and a network engineer
• Evaluate new tools and write business cases for major purchases
• Plan and deliver projects such as Microsoft 365 migrations, ERP upgrades and office moves
• Run disaster recovery and business continuity tests

You'll need:

• 2-4 years of IT experience, including at least three in a supervisory or management role
• Experience managing budgets and vendor contracts
• Bachelor's degree in information technology, computer science or business, or equivalent experience
• Ability to stay calm and make decisions during outages
• Broad technical background across Windows, Microsoft 365, networking and endpoint management
• Track record hiring, coaching and reviewing staff

Compensation and benefits:

Salary range: €86,000 to €99,000 per year

• Company pension scheme
• Holiday pay
• 30 days of annual leave

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Weser Business Technology.