IT Operations Manager

About Washington IT:

We install and support network cabling, Wi-Fi, servers and VoIP phone systems for businesses across North Carolina. Typical projects include office moves, server migrations to Azure, and replacing aging switches and access points.

About the role:

The IT Operations Manager leads a team of five (help desk, systems and network) and owns IT for about 400 employees. This role is fully remote within the US. We do not have many meetings. Most updates happen in writing. You need a reliable internet connection and somewhere quiet to work.

What you'll work on:

• Run disaster recovery and business continuity tests.
• Set priorities for the IT ticket queue and track SLA performance.
• Answer audit and cyber insurance questionnaires (SOC 2, HIPAA, carrier security reviews)
• Maintain IT policies for acceptable use, access control and data retention.

Requirements:

• 3+ years of IT experience, including at least three in a supervisory or management role.
• Familiarity with ITIL incident, change and problem management.
• Experience managing budgets and vendor contracts.
• Strong writing for policies, reports and leadership updates.
• Ability to stay calm and make decisions during outages.
• Bachelor's degree in information technology, computer science or business, or equivalent experience.

Also helpful:

• ERP systems like NetSuite, SAP Business One or Dynamics 365.
• Moving infrastructure from on-premises to Azure or AWS.
• Background managing an MSP relationship.

Pay and benefits:

• Health insurance.
• 401(k) with 4% match.
• 11 paid holidays.
• Employee discount.
• Health, dental and vision coverage starting on day one.
• 401(k) with company match.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Washington IT LLC.