IT Operations Manager

The company:

Wakeley Data Systems is a managed services provider with 360 employees, supporting more than 1,500 client organisations across Estonia. Headquartered in Tartu, the company has grown since 2012 by acquiring regional IT providers. Lunch is usually whatever is closest to the client site.

The IT Operations Manager leads a team of five (help desk, systems and network) and owns IT for about 400 employees. Our headquarters is in Tartu, and about a third of the team works remotely from other countries. Employment is through our payroll partner in Belgium. Salary is paid monthly in euros. Monday to Friday, regular working hours, flexible start and finish. We send you a laptop and the accessories you need on day one.

Essential duties and responsibilities:

• Report IT metrics and risks to senior leadership.
• Set priorities for the IT ticket queue and track SLA performance.
• Manage and develop a team of help desk technicians, systems administrators and a network engineer.
• Coordinate with HR on onboarding and offboarding.
• Approve access requests and conduct quarterly user access reviews.

Who you are:

• 3+ years of IT experience, including at least three in a supervisory or management role.
• Ability to stay calm and make decisions during outages.
• Broad technical background across Windows, Microsoft 365, networking and endpoint management.
• Bachelor's degree in information technology, computer science or business, or equivalent experience.
• Track record hiring, coaching and reviewing staff.
• Strong writing for policies, reports and leadership updates.

What we offer:

• 24 days paid time off.
• Public holidays observed per your country.
• Annual team retreat.
• Paid sick days.
• Annual learning budget.

Applications are reviewed weekly.

If you are shortlisted, we will reach out to set up a first call.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Wakeley Data Systems.