IT Operations Manager

Headquartered in Karachi, the company has grown since 1986 by acquiring regional IT providers. Across Sindh, the company runs 14 branch offices and a central depot for hardware staging and imaging. Founded in 1986, we now have 3,300 employees.

Position summary:

Rendle Tech Support has an opening for an IT Operations Manager. We need someone to run IT day to day: budget, vendors, security, projects and the help desk queue. Fully remote. You can work from anywhere in Pakistan. We keep meetings to a minimum and work mostly async. A stable internet connection and a backup power option are required.

Your responsibilities:

• Work with security on endpoint protection, backups, MFA and incident response.
• Coordinate with HR on onboarding and offboarding.
• Oversee hardware and software asset management.
• Negotiate with vendors and MSPs and hold them to their SLAs.
• Own the IT budget, including hardware refresh, licensing and contracts.
• Run disaster recovery and business continuity tests.
• Maintain IT policies for acceptable use, access control and data retention.
• Manage and develop a team of help desk technicians, systems administrators and a network engineer.

What you need:

• 3+ years of IT experience, including at least three in a supervisory or management role.
• Experience managing budgets and vendor contracts.
• Working knowledge of security fundamentals and common compliance requirements.
• Familiarity with ITIL incident, change and problem management.

Preferred:

• ERP systems like NetSuite, SAP Business One or Dynamics 365.
• Moving infrastructure from on-premises to Azure or AWS.
• Background managing an MSP relationship.

Rate: PKR 195,000 to PKR 260,000 per month

Compensation and benefits:

• Medical insurance.
• Provident fund.
• Paid leave.
• Two bonuses a year.
• Fuel allowance.
• Life insurance.

We may close this posting early once we have enough applications.

Tell us your notice period and what salary you are looking for.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Rendle Tech Support (Pvt.) Ltd..