IT Operations Manager

We support about 60 local businesses, most within 30 minutes of the office. Our bench is in the back of a strip-mall storefront, where we image laptops and swap failed drives. Our dress code is a company polo and clean jeans.

The previous person in this role moved to another team. Our operations department has grown faster than its processes. The new manager will put structure around asset management, change control and vendor contracts. Remote, open to candidates across Pakistan. Normal business hours, Monday to Friday, with some flexibility. You will need a stable internet connection and a backup power source (UPS or inverter).

Day to day

• Plan and deliver projects such as Microsoft 365 migrations, ERP upgrades and office moves
• Run disaster recovery and business continuity tests
• Negotiate with vendors and MSPs and hold them to their SLAs
• Manage and develop a team of help desk technicians, systems administrators and a network engineer
• Set priorities for the IT ticket queue and track SLA performance
• Oversee hardware and software asset management

Who you are

• 3+ years of IT experience, including at least three in a supervisory or management role
• Bachelor's degree in information technology, computer science or business, or equivalent experience
• Ability to stay calm and make decisions during outages
• Working knowledge of security fundamentals and common compliance requirements

Benefits

Pay: PKR 180,000 to PKR 205,000 a month

• Fuel allowance
• Paid leave
• Provident fund

Let us know your current notice period and salary expectations.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Lakerun.