IT Operations Manager

Our technicians handle onsite and remote support for medical offices, accounting firms and manufacturers on fixed monthly contracts. Founded in 1996, we now have 100 employees.

Position summary

The IT Operations Manager leads a team of five (help desk, systems and network) and owns IT for about 400 employees. Hybrid: two days in the office in Oklahoma City, the rest from home.

What you'll be doing

• Set priorities for the IT ticket queue and track SLA performance
• Evaluate new tools and write business cases for major purchases
• Coordinate with HR on onboarding and offboarding
• Approve access requests and conduct quarterly user access reviews
• Own the IT budget, including hardware refresh, licensing and contracts
• Answer audit and cyber insurance questionnaires (SOC 2, HIPAA, carrier security reviews)

What we're looking for

• 3+ years of IT experience, including at least three in a supervisory or management role
• Track record hiring, coaching and reviewing staff
• Bachelor's degree in information technology, computer science or business, or equivalent experience

Preferred qualifications

• Prior work in manufacturing, healthcare or professional services
• ITIL 4 Foundation, PMP or CISSP certification
• Background managing an MSP relationship

Benefits

The base pay range for this position is $116,000-$159,000 a year. Actual pay depends on experience, skills and location.

• Medical, dental and vision insurance
• 401(k) with a 100% match up to 5%
• Paid holidays
• Employee discount

We are an equal opportunity employer. If you need an accommodation during the application process, let us know.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Creekside Tech Support.