IT Operations Manager

About us:

Brambling Tech Support is a small IT shop: the owner, four technicians and a part-time office manager. Lunch is usually whatever is closest to the client site.

The role:

This is a new position created as the team has grown over the last year. We need someone to run IT day to day: budget, vendors, security, projects and the help desk queue. Our operations department has grown faster than its processes. The new manager will put structure around asset management, change control and vendor contracts. Fully remote. You can work from anywhere in the US. Communication happens mostly in Slack and short video calls.

What you'll do:

Negotiate with vendors and MSPs and hold them to their SLAs. Answer audit and cyber insurance questionnaires (SOC 2, HIPAA, carrier security reviews). Run disaster recovery and business continuity tests. Work with security on endpoint protection, backups, MFA and incident response. Own the IT budget, including hardware refresh, licensing and contracts. Manage and develop a team of help desk technicians, systems administrators and a network engineer.

What you bring:

Familiarity with ITIL incident, change and problem management. Ability to stay calm and make decisions during outages. Track record hiring, coaching and reviewing staff. Strong writing for policies, reports and leadership updates. Bachelor's degree in information technology, computer science or business, or equivalent experience.

What we offer:

Salary: $132,000 - $157,000 per year

$1,000 home office setup budget. Dental insurance. Medical, dental and vision insurance.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Brambling Tech Support.