IT Operations Manager

We operate two 24/7 network operations centres and a security operations centre, staffed in three shifts. Headquartered in Jaipur, the company has grown since 2001 by acquiring regional IT providers.

The role:

The IT Operations Manager leads a team of five (help desk, systems and network) and owns IT for about 400 employees. Remote within India. The team meets in Jaipur once a quarter, travel covered. We keep meetings to a minimum and work mostly async. We send you a laptop and the accessories you need on day one.

Your responsibilities:

• Oversee hardware and software asset management.
• Coordinate with HR on onboarding and offboarding.
• Evaluate new tools and write business cases for major purchases.
• Negotiate with vendors and MSPs and hold them to their SLAs.
• Work with security on endpoint protection, backups, MFA and incident response.
• Plan and deliver projects such as Microsoft 365 migrations, ERP upgrades and office moves.

Qualifications:

• 3+ years of IT experience, including at least three in a supervisory or management role.
• Bachelor's degree in information technology, computer science or business, or equivalent experience.
• Strong writing for policies, reports and leadership updates.
• Experience managing budgets and vendor contracts.
• Track record hiring, coaching and reviewing staff.
• Working knowledge of security fundamentals and common compliance requirements.

Salary range: ₹14,50,000 - ₹17,50,000 per year

Compensation and benefits:

• Health insurance for you and your family.
• Provident fund.
• Paid leave.
• Flexible hours.
• Gratuity.

Only shortlisted candidates will be contacted.

We may close the role early, so do not wait too long to apply.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at BJ Computer Services.