Contact Centre Advisor

We produce podcasts, video series and branded content for brands and streaming platforms. We're looking for a Contact Centre Advisor to join our team. This is a remote role. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Our headquarters is in Dublin, and about a third of the team works remotely from other countries. You will be employed through our employer-of-record partner in Pakistan, with a local contract and salary paid in Pakistani rupees. Working hours overlap with UK business hours. You need a reliable internet connection and somewhere quiet to work.

The job includes: follow scripts and required disclosures on recorded lines; update customer records accurately; process returns, exchanges, refunds and address changes; explain bills and payment options and take payments over the phone; notice repeat problems and report them to your team lead.

What we're looking for:

• Reliable attendance. Schedule adherence is tracked
• Typing speed of at least 35 WPM
• Able to sit at a workstation and wear a headset for a full shift
• High school diploma or GED

Schedule: Monday to Friday, 8:00 AM to 4:30 PM.

PKR 110,000 to PKR 140,000 a month

We offer two weeks of paid leave at year end, home office setup budget, annual salary review, annual team retreat and paid parental leave.

Include your expected salary and earliest start date with your application.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Rowanshore Media.