Contact Centre Advisor

Our newsrooms publish thousands of stories a day across print, broadcast and digital. Deadlines are daily, sometimes hourly.

Overview:

Marketing Dunaj is hiring for its Member Services team in Bratislava. Full-time and part-time shifts available. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Remote within Slovakia. The team meets in Bratislava once a quarter, travel covered.

Essential duties and responsibilities:

• Answer inbound calls, live chats and emails from a queue.
• Transfer calls to the right department with a warm handoff.
• Update customer records accurately.
• Look up orders, accounts and shipping status in the CRM and order system.
• Meet targets for handle time, quality score and customer satisfaction.
• Complete required training and quality coaching sessions.
• Call customers back on open issues within the promised timeframe.

Required qualifications:

• 2+ years of customer service, retail, hospitality or call centre experience.
• Reliable attendance. Schedule adherence is tracked.
• High school diploma or GED.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• Typing speed of at least 35 WPM.
• Comfortable using multiple screens and systems at the same time.
• Clear speaking voice and good listening skills.

Preferred qualifications:

• Experience handling escalations.
• Zendesk, Five9 or Genesys experience.
• Chat support experience.

Schedule: Four 10-hour shifts, rotating weekend day

What we offer:

• Private medical care.
• Extra annual leave days.
• Annual bonus.

Please include your notice period and salary expectations.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Marketing Dunaj.