Associate Product Manager

Two developers, a designer and a support lead make up most of the company, so everyone touches the product. Customers who call us usually reach someone who wrote the code they are asking about. On-call rotates weekly and pays a flat stipend whether or not the pager goes off.

Overview:

We are adding headcount to this team, so this is a new seat. Our operations team has eight engineers and a designer. The PM sets direction, writes specs and checks whether what we shipped worked. This role is for someone who talks to customers every week and can turn what they hear into clear, prioritized work. Remote, open to candidates across the US. Normal working hours, Monday to Friday.

Key responsibilities:

• Close the loop with sales and customer success on feature requests.
• Define success metrics and check them after each release in Amplitude, Mixpanel or Looker.
• Interview customers and read support tickets to understand real problems.
• Make tradeoff calls on scope, timing and quality.
• Present roadmap and results to leadership and key customers.
• Own and prioritize the product backlog in Jira or Linear.
• Manage beta programs and collect structured feedback.
• Test prototypes with users alongside designers before engineering starts.

Minimum qualifications:

• 1+ years of product management experience on a software product.
• Understanding of how APIs, databases and web apps fit together.
• Practice running customer interviews and synthesizing findings.
• Experience writing specs and user stories for engineering teams.

Nice to have:

• Pragmatic Institute or similar product training.

Compensation and benefits:

Salary: $104,000 - $118,000 a year

• Medical, dental and vision insurance.
• 401(k) with a 100% match up to 5%.
• Three weeks of PTO to start.

New hires usually start two to three weeks after accepting an offer.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Penstock Software.