Assistant Operations Manager - Remote

We operate security operations centres on three continents, so alerts are triaged by analysts on day shift wherever they arrive. Over 1,600 employees work across sales, engineering, consulting and the SOC. Nobody gets in trouble for clicking a test phish. You report it and move on.

Job summary:

We are adding an Assistant Operations Manager - Remote to our operations team. We track everything weekly: on-time delivery, cost per order, overtime and safety incidents. This role owns labour planning, productivity, safety and on-time performance for the site. Remote within Bangladesh. The team meets in Dhaka once a quarter, travel covered. Normal working hours, Monday to Friday. Most communication happens in Slack, with short video calls when needed.

Duties:

• Improve processes using lean tools such as 5S, value stream mapping and standard work
• Set productivity targets and track performance against them
• Investigate safety incidents and follow through on corrective actions
• Own the operating budget for labour, supplies and equipment
• Plan peak season staffing and temporary labour
• Coordinate with sales, customer service and finance on customer issues and forecasts
• Handle escalated customer complaints and service failures
• Approve purchases and vendor contracts within your spending authority

What you need:

• 1+ years of operations management experience, including managing supervisors
• Track record of improving productivity and cost metrics
• Comfortable with P&L or budget responsibility
• Bachelor's degree in business, operations or supply chain, or equivalent experience
• Clear communicator with hourly staff and executives alike
• Strong Excel skills; experience with an ERP or WMS

Preferred qualifications:

• Distribution, logistics or field service background
• Multi-site management
• Lean Six Sigma Green Belt or higher
• Experience with a WMS such as Manhattan, Blue Yonder or NetSuite WMS

Salary range: BDT 50,000 to BDT 65,000 per month

What we offer:

• Medical insurance
• Provident fund
• Paid leave
• Fuel allowance
• Life insurance

Include your expected salary and earliest start date with your application.

Candidates must be eligible to work in Bangladesh.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Purba Cyber Ltd..