Assistant Operations Manager

Headquartered in Dhaka since 2010, the company now sells in 40 countries and supports customers in 11 languages.

Job summary

We're looking for an Assistant Operations Manager to join our team. This is a remote role. Reports to the VP of Operations and manages four supervisors and an operations coordinator. Fully remote. You can work from anywhere in Bangladesh.

Essential duties and responsibilities

• Set productivity targets and track performance against them.
• Handle escalated customer complaints and service failures.
• Approve purchases and vendor contracts within your spending authority.
• Investigate safety incidents and follow through on corrective actions.
• Report weekly KPIs to leadership, including on-time delivery and cost per order.
• Improve processes using lean tools such as 5S, value stream mapping and standard work.
• Lead four supervisors and hold weekly one-on-ones with each.
• Plan peak season staffing and temporary labour.

Required qualifications

• 1+ years of operations management experience, including managing supervisors.
• Bachelor's degree in business, operations or supply chain, or equivalent experience.
• Clear communicator with hourly staff and executives alike.
• Comfortable with P&L or budget responsibility.
• Track record of improving productivity and cost metrics.
• Strong Excel skills; experience with an ERP or WMS.

Preferred

• Multi-site management.
• Bilingual English and Spanish.

BDT 48,000-BDT 57,000 per month

Why work with us

• Medical insurance.
• Provident fund.
• Paid leave.

Please submit your CV in English.

Due to the number of applications, only shortlisted candidates will be contacted.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Rabbani Technologies.