Assistant Operations Manager

Public sector agencies, utilities and large health systems licence our asset management platform under multi-year contracts. On-call rotates weekly and pays a flat stipend whether or not the pager goes off.

THE ROLE:

Looking for an Assistant Operations Manager who wants to stay somewhere for a while. This role owns labour planning, productivity, safety and on-time performance for the site. The company is based in Utrecht, the Netherlands. Our team works from several countries. We engage team members in Nepal as full-time contractors. Most of our contractors have been with us for more than two years. Working hours overlap with Central European Time.

WHAT YOU'LL BE DOING:

• Handle escalated customer complaints and service failures
• Build labour schedules that meet volume forecasts without excess overtime
• Improve processes using lean tools such as 5S, value stream mapping and standard work
• Plan peak season staffing and temporary labour
• Approve purchases and vendor contracts within your spending authority
• Manage daily operations and staffing across first and second shift
• Report weekly KPIs to leadership, including on-time delivery and cost per order
• Set productivity targets and track performance against them

MINIMUM QUALIFICATIONS:

• 1+ years of operations management experience, including managing supervisors
• Comfortable with P&L or budget responsibility
• Available for occasional weekend and off-shift coverage
• Track record of improving productivity and cost metrics
• Strong Excel skills; experience with an ERP or WMS
• Bachelor's degree in business, operations or supply chain, or equivalent experience

NICE TO HAVE:

• Bilingual English and Spanish
• Multi-site management

Compensation: NPR 91,000 - NPR 120,000 per month

PAY AND BENEFITS:

• Annual rate review
• Flexible hours
• Long-term engagement
• Company laptop

Candidates must be eligible to work in Nepal.

Duration: 12 months. Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Northmoor.