Assistant Operations Manager

Nursing, allied health, research and support services staff work across urban and rural campuses. Magnet designation has been held at the flagship hospital for over a decade. Badge access, unit-colored scrubs, and free parking in the employee garage.

Job summary

The person in this role is relocating, so we are hiring a replacement. Copperbelt Health is looking for an operator who can manage through supervisors, hold people to standards and fix broken processes. This position is on site in Kitwe.

Responsibilities

• Improve processes using lean tools such as 5S, value stream mapping and standard work
• Handle escalated customer complaints and service failures
• Coordinate with sales, customer service and finance on customer issues and forecasts
• Approve purchases and vendor contracts within your spending authority
• Report weekly KPIs to leadership, including on-time delivery and cost per order
• Plan peak season staffing and temporary labour
• Manage daily operations and staffing across first and second shift
• Build labour schedules that meet volume forecasts without excess overtime

What you need

• 1+ years of operations management experience, including managing supervisors
• Strong Excel skills; experience with an ERP or WMS
• Clear communicator with hourly staff and executives alike
• Available for occasional weekend and off-shift coverage
• Track record of improving productivity and cost metrics
• Comfortable with P&L or budget responsibility
• Able to walk the floor for extended periods

Nice to have

• Power BI or Tableau reporting
• Bilingual English and Spanish

Compensation and benefits

• Medical cover
• Pension contribution
• Annual leave
• 13th month salary
• Transport allowance
• Data and airtime allowance

Please submit your CV in English.

We review applications as they come in.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Copperbelt Health.