Assistant Operations Manager

Delivery centres in Balearic Islands and overseas support large implementation programs. We started in 1989 and have grown to about 2,700 people. Travel runs Monday through Thursday on most projects, with Fridays in the home office.

ABOUT THE ROLE

Looking for an Assistant Operations Manager who wants to stay somewhere for a while. Reports to the VP of Operations and manages four supervisors and an operations coordinator. This role owns labour planning, productivity, safety and on-time performance for the site. On site, Barcelona.

IN THIS ROLE YOU WILL

• Coordinate with sales, customer service and finance on customer issues and forecasts.
• Hire, train and develop supervisors and leads.
• Improve processes using lean tools such as 5S, value stream mapping and standard work.
• Build labour schedules that meet volume forecasts without excess overtime.
• Investigate safety incidents and follow through on corrective actions.
• Report weekly KPIs to leadership, including on-time delivery and cost per order.
• Approve purchases and vendor contracts within your spending authority.
• Handle escalated customer complaints and service failures.

WHAT YOU NEED

• 1-2 years of operations management experience, including managing supervisors.
• Available for occasional weekend and off-shift coverage.
• Strong Excel skills; experience with an ERP or WMS.
• Comfortable with P&L or budget responsibility.
• Track record of improving productivity and cost metrics.
• Bachelor's degree in business, operations or supply chain, or equivalent experience.
• Clear communicator with hourly staff and executives alike.

PREFERRED

• Multi-site management.
• Bilingual English and Spanish.
• Power BI or Tableau reporting.
• Distribution, logistics or field service background.

BENEFITS

• Private health insurance.
• Training budget.
• Meal vouchers.

Shortlisted candidates will hear from us within two weeks.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Consultoría Castro S.A..