Assistant Operations Manager

Large incident response engagements can involve 20 or more responders working in shifts for weeks. Clifflight protects more than 4,000 organisations, from regional hospitals to Fortune 500 manufacturers. Training budget covers one SANS course or equivalent per year.

Position summary

This is a new role. The team has doubled in size over the past year. We track everything weekly: on-time delivery, cost per order, overtime and safety incidents. Remote within Spain. The team meets in Madrid once a quarter, travel covered. Weekday working hours, with room to shift your day when needed. You need a reliable internet connection and somewhere quiet to work.

What you'll do

• Lead four supervisors and hold weekly one-on-ones with each.
• Hire, train and develop supervisors and leads.
• Improve processes using lean tools such as 5S, value stream mapping and standard work.
• Handle escalated customer complaints and service failures.
• Own the operating budget for labour, supplies and equipment.
• Manage daily operations and staffing across first and second shift.
• Report weekly KPIs to leadership, including on-time delivery and cost per order.

Qualifications

• 0-2 years of operations management experience, including managing supervisors.
• Strong Excel skills; experience with an ERP or WMS.
• Clear communicator with hourly staff and executives alike.
• Available for occasional weekend and off-shift coverage.

Preferred

• Bilingual English and Spanish.
• Distribution, logistics or field service background.

Benefits

• Private health insurance.
• Flexible remuneration plan.
• Life insurance.

We review applications as they come in.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Clifflight S.L..