Assistant Operations Manager

Content moderation runs around the clock, with reviewers in multiple time zones and languages. We started in 2012 and have grown to about 240 people. Core hours are 10 to 3, and the rest of the day is flexible.

About the role

This is a backfill for a team member who moved to another team. We track everything weekly: on-time delivery, cost per order, overtime and safety incidents. You can work from home anywhere in the UK. We have no office requirement. Strong written English is important, since much of our work is async.

Key responsibilities

• Report weekly KPIs to leadership, including on-time delivery and cost per order
• Plan peak season staffing and temporary labour
• Investigate safety incidents and follow through on corrective actions
• Own the operating budget for labour, supplies and equipment
• Set productivity targets and track performance against them
• Hire, train and develop supervisors and leads

Required qualifications

• 1-2 years of operations management experience, including managing supervisors
• Bachelor's degree in business, operations or supply chain, or equivalent experience
• Available for occasional weekend and off-shift coverage
• Strong Excel skills; experience with an ERP or WMS

Rate: £39,000 - £46,000 per annum

What we offer

• Healthcare cash plan
• Company pension
• 28 days annual leave including bank holidays
• Flexible working hours
• Workplace pension
• Cycle to work scheme

We may close the vacancy early if we receive a high number of applications.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Canopylane Online.