Traffic Clerk

A bit about us

Customers call the office and talk to someone who knows the techs by name. Most of our foremen started here as apprentices.

The position

Looking for a Traffic Clerk who stays calm when three drivers call at once and a load just fell through. The work is on site and cannot be done remotely.

Essential duties and responsibilities

• Book appointments with shippers and receivers.
• Enter orders, bills of lading and proof of delivery in the TMS.
• Log all calls and actions for shift handoff.
• Rebuild the schedule when trucks break down or jobs run long.
• Check driver paperwork for accuracy at the end of each trip.

Required qualifications

• 3+ years of dispatch, logistics or customer service experience.
• Comfortable with multi-line phones and two or three screens at once.
• Strong local geography knowledge.
• Proficient with a TMS such as McLeod, TMW or Samsara, or a field service platform.
• Clear and direct phone manner.
• Able to make quick decisions and stick to them.

Bonus points

• Towing or roadside assistance dispatch.
• Microsoft Excel.
• ServiceTitan or FieldEdge.

Schedule: After-hours on-call phone coverage one week per month

Why work with us

Pay: $57,000 - $69,000 per annum plus overtime

• Superannuation on top of salary.
• Paid parental leave.
• Paid overtime.
• Above-award pay rates.

Applications close when we find the right person, so get in early.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Heronboard Mechanical.