Technical Author (Hardware)

ABOUT PILLAI SYSTEMS:

The product is a mobile app plus a React web dashboard, with a Python and PostgreSQL backend on AWS.

ABOUT THE ROLE:

The role is new and comes from growth in our client base. Our Customer Education team is two writers supporting six product teams. Expect to manage your own priorities. You can work from home anywhere in India. We have no office requirement. Normal working hours, Monday to Friday. You get a company laptop and a headset before you start.

WHAT YOU'LL DO:

• Build and maintain a style guide and templates
• Track documentation work in Jira alongside engineering tickets
• Edit documentation written by engineers for clarity and consistency
• Test procedures step by step before publishing

WHAT YOU BRING:

• 3+ years of technical writing experience in software, hardware or a regulated industry
• Comfortable chasing busy engineers for answers
• Strong grasp of grammar, structure and plain-language writing
• Bachelor's degree in English, communications, a technical field or equivalent experience
• Hands-on use of a help authoring tool or CMS

DESIRABLE:

• DITA or other structured authoring

PAY AND BENEFITS:

Pay: ₹7.5-9.5 LPA

• Health insurance for you and your family
• Provident fund
• Paid leave
• Learning budget
• Gratuity

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Hawkwater Apps.