Site Reliability Engineer, Observability

Founded in 2013, the business writes the billing, metering and customer portal software that small water and electric utilities run on. Our main product is a payroll and timekeeping app for hourly workforces, sold by subscription and supported from Chicago.

Role overview

Wright Software's Reliability team owns uptime for services that customers depend on around the clock. You'll split time between engineering work and operational load. Our services run on Kubernetes across two cloud regions. This hire will help us get better at capacity planning and failover. Remote within the US. The team meets in Chicago once a quarter, travel covered. Normal working hours, Monday to Friday.

In this role you will

• Reduce toil by measuring it and automating the worst offenders.
• Tune Linux kernel, network and JVM settings when performance requires it.
• Review architecture proposals for reliability risks before launch.
• Manage Kubernetes clusters, node pools and autoscaling.
• Maintain on-call schedules, runbooks and escalation policies in PagerDuty or Opsgenie.

What we're looking for

• 2-4 years in SRE, production engineering or infrastructure roles.
• Understanding of distributed systems: consensus, replication, partitioning, backpressure.
• Working knowledge of TCP/IP, DNS, HTTP and load balancing.
• Clear writing for postmortems and runbooks.

Compensation and benefits

Pay: $165,000-$195,000 a year

• Health insurance.
• 401(k) with 4% match.
• Paid holidays.
• Equity.
• Cell phone reimbursement.
• Referral program.

If this sounds like a fit, apply with a resume. A cover letter is optional.

Applicants must be authorized to work in the U.S.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Wright Software LLC.