Site Reliability Engineer

A bit about us:

Public sector agencies, utilities and large health systems license our asset management platform under multi-year contracts. Headquartered in Chapel Hill since 2000, the company now sells in 40 countries and supports customers in 11 languages. Founded in 2000, we now have 370 employees.

We need another Site Reliability Engineer to keep our production systems available, measurable and boring. You can work from home anywhere in the US. We have no office requirement. Hours are flexible, with one short team call each morning. You need a reliable internet connection and somewhere quiet to work.

Essential duties and responsibilities:

Lead incident response as incident commander and run blameless postmortems. Build and tune alerting so pages are actionable and rare. Run capacity planning and load tests with k6, Locust or Gatling. Review architecture proposals for reliability risks before launch. Define SLIs and SLOs with service owners and track error budgets. Harden databases and caches with replication, backups and restore drills. Maintain on-call schedules, runbooks and escalation policies in PagerDuty or Opsgenie.

Required qualifications:

Infrastructure as code with Terraform or similar. Deep Linux knowledge, including systemd, networking and tools like strace and tcpdump. Clear writing for postmortems and runbooks. Experience participating in and leading on-call rotations. Working knowledge of TCP/IP, DNS, HTTP and load balancing.

Bonus points:

CKA or CKS certification.

Perks and benefits:

Starting pay: $158,000-$210,000 a year, depending on experience and certifications.

Medical, dental and vision insurance. 401(k) with a 100% match up to 5%. Paid time off.

EOE. We participate in E-Verify.

Start dates are flexible, usually within a few weeks of an offer.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Chen Systems.