Site Reliability Engineer II

Everything runs on a single Rails app and one Postgres database, deployed on Heroku. Our product started as a side project in 2002 and now has a few hundred paying customers, mostly in North Carolina.

Role overview:

The previous person in this role moved to another team. The Site Reliability Engineer II will define SLOs with product teams, improve alerting and help lead incidents when they happen. You can work from home anywhere in the US. We have no office requirement. We keep meetings to a minimum and work mostly async.

Key responsibilities:

• Maintain on-call schedules, runbooks and escalation policies in PagerDuty or Opsgenie
• Lead incident response as incident commander and run blameless postmortems
• Improve observability with Prometheus, Grafana, Loki, Tempo or Datadog
• Build and tune alerting so pages are actionable and rare
• Review architecture proposals for reliability risks before launch
• Write tooling in Go or Python to automate failover, scaling and routine operations

Qualifications:

• 3+ years in SRE, production engineering or infrastructure roles
• Deep Linux knowledge, including systemd, networking and tools like strace and tcpdump
• Understanding of distributed systems: consensus, replication, partitioning, backpressure
• Infrastructure as code with Terraform or similar
• Clear writing for postmortems and runbooks

Pay and benefits:

Salary range: $150,000 - $174,000/year

• Health insurance
• 401(k) with company match
• 11 paid holidays

Please include a short note on why this role interests you.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Bexford Labs LLC.