Service Receptionist

Our stores sell more than 100,000 new and used vehicles a year. Parts warehouses supply wholesale customers and independent repair shops across Australia. We started in 1961 and have grown to about 44,800 people. Most managers started on the sales floor or in the shop.

Overview:

Looking for a Service Receptionist who knows cars well enough to talk to techs and customers without getting lost. The work is on site and cannot be done remotely.

Essential duties and responsibilities:

• Work with technicians and the parts department on parts availability.
• Call customers with inspection findings and get approval before work starts.
• Explain invoices and completed work at pickup.
• Arrange loaner vehicles, shuttles and rentals.
• Build estimates for recommended repairs and maintenance.
• Schedule appointments and manage the shop's daily workload.
• Keep customers updated on repair status and pickup times.
• Process payments and close repair orders in the DMS (CDK, Reynolds or Tekmetric)

Qualifications:

• 3+ years of experience as a service advisor or in automotive service.
• Valid driver's licence with a clean record.
• Strong phone manner and follow-up habits.
• Proficient with a DMS or shop management software.
• Able to stand in the service drive and walk the lot for much of the day.
• Comfortable recommending repairs and talking about price.

Schedule: Early opener shift at 6:30 AM to cover drop-offs

€40,000 to €55,000 per annum plus overtime

Compensation and benefits:

• Health insurance for you and your family.
• Pension contribution.
• 25 days annual leave.
• Company pension scheme.
• Income protection.
• Life assurance.

We may close the vacancy early if we receive a high number of applications.

Unfortunately we cannot offer visa sponsorship for this role.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Grovebank.