Service Consultant Trainee

The company:

The diesel shop handles medium and heavy trucks, including DOT inspections.

The role:

This Service Consultant Trainee writes up customers, explains repairs in plain English and keeps them updated until pickup. This position is on site in Santa Ana.

Responsibilities:

Keep customers updated on repair status and pickup times. Process payments and close repair orders in the DMS (CDK, Reynolds or Tekmetric). Call customers with inspection findings and get approval before work starts. Listen to vehicle concerns and document them clearly for technicians. Greet customers in the service drive and write up repair orders. Arrange loaner vehicles, shuttles and rentals. Explain invoices and completed work at pickup.

Who you are:

0-2 years of experience as a service advisor or in automotive service. Valid driver's license with a clean record. Working knowledge of vehicle systems and common repairs. Available Saturdays and some evenings. Proficient with a DMS or shop management software. Able to stand in the service drive and walk the lot for much of the day.

Schedule: Monday to Friday, 7:00 AM to 6:00 PM, with one weekday off

Perks and benefits:

Pay range: $15.50 - $18.50 an hour. Final offer will depend on experience.

Health, dental and vision coverage starting on day one. 401(k) with company match. Three weeks of PTO to start.

Please include a short note on why this role interests you.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Pleasant Valley Garage LLC.