Service Consultant

Our customers trust us with their cars and their kids' first cars. Most of our customers are repeat, and many come by referral. Uniforms are provided and laundered weekly.

Looking for a Service Consultant who knows cars well enough to talk to techs and customers without getting lost. This position is on site in Houston.

What you'll do:

• Keep customers updated on repair status and pickup times.
• Process payments and close repair orders in the DMS (CDK, Reynolds or Tekmetric)
• Schedule appointments and manage the shop's daily workload.
• Work with technicians and the parts department on parts availability.
• Explain invoices and completed work at pickup.
• Resolve complaints and follow up on customer satisfaction surveys.
• Handle warranty claims and recall work.

Requirements:

• 3+ years of experience as a service advisor or in automotive service.
• Organized enough to juggle 25 or more open repair orders.
• Able to stand in the service drive and walk the lot for much of the day.
• Valid driver's license with a clean record.
• Working knowledge of vehicle systems and common repairs.
• Available Saturdays and some evenings.

Job Type: Full-time

Pay: $24.50 - $29.00 an hour

Expected hours: 40 per week

Benefits:

• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Free parking

Schedule:

• Morning shift
• Holidays
• Monday to Friday

Experience:

• Service Advisor: 2 years (Preferred)

Ability to Commute:

• Houston, TX (Preferred)

Work Location: In person

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Baker Collision.