Senior Transport Planner

Regional guard companies acquired since 1979 make up about half of today's branches. Account managers oversee large clients with dozens of posts.

Role overview:

We are adding headcount to this team, so this is a new seat. This Senior Transport Planner schedules HVAC and plumbing technicians, books calls and keeps the board moving all day. This is an in-person role at our Mumbai location.

Day to day:

Coordinate roadside repairs and tow service for broken-down units. Communicate delays and issues to customers before they call us. Track trucks with GPS and ELD data and update ETAs for customers. Keep drivers informed about detention, layovers and changes. Answer phones and radio calls from drivers and customers. Log all calls and actions for shift handoff. Monitor HOS to keep drivers legal. Assign loads and routes to drivers based on hours of service, location and equipment.

Required qualifications:

5-7 years of dispatch, logistics or customer service experience. Able to make quick decisions and stick to them. Typing speed of 40 WPM or better. Comfortable with multi-line phones and two or three screens at once. Proficient with a TMS such as McLeod, TMW or Samsara, or a field service platform.

Preferred:

Towing or roadside assistance dispatch. Bilingual English/Spanish. ServiceTitan or FieldEdge.

Schedule: Rotating Saturdays, every third week

Rate: ₹3,50,000-₹4,00,000 per year

Pay and benefits:

Health insurance for you and your family. Provident fund. Paid leave. Cab facility. Accommodation provided. Gratuity. Group term life insurance.

Shortlisted candidates will hear from us within two weeks.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Soffit Protective Services.