Senior Site Reliability Engineer

About Sweetgum:

Founded in 2012, the business writes the billing, metering and customer portal software that small water and electric utilities run on. Built in Lorain, our document management tool is used by county clerks, title companies and small law offices.

What this job is:

The Senior Site Reliability Engineer will define SLOs with product teams, improve alerting and help lead incidents when they happen. Remote within the US. We meet in person once or twice a year.

What you'll work on:

• Maintain on-call schedules, runbooks and escalation policies in PagerDuty or Opsgenie
• Harden databases and caches with replication, backups and restore drills
• Manage Kubernetes clusters, node pools and autoscaling
• Review architecture proposals for reliability risks before launch

You might be a good fit if you:

• 6+ years in SRE, production engineering or infrastructure roles
• Hands-on with metrics, logging and tracing systems
• Deep Linux knowledge, including systemd, networking and tools like strace and tcpdump
• Strong programming skills in Go, Python or Java
• Production experience with Kubernetes and a major cloud provider

Preferred:

• Running PostgreSQL, Cassandra, Kafka or Elasticsearch at scale
• EBPF-based tooling
• OpenTelemetry instrumentation

Compensation and benefits:

• Medical, dental and vision insurance
• 401(k) with a 100% match up to 5%
• Paid holidays

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Sweetgum, LLC.