Senior Patient Service Representative

Who we are

Everyone pitches in at the front desk when check-in backs up. We see about 60 patients a day and close for lunch from 12 to 1. Clinic hours are 7:30 to 5 Monday through Friday, no weekends.

The role

This is a new position created as the team has grown over the last year. We are hiring a Senior Patient Service Representative who can greet patients, answer a steady phone line and keep the schedule clean. This position is on site in Allentown.

Essential duties and responsibilities

• Scan and index documents into the patient chart
• Explain office policies, financial responsibility and no-show fees
• Collect copays, deductibles and past-due balances and post payments
• Manage the provider schedule in Epic, athenahealth, NextGen or eClinicalWorks
• Keep the waiting room clean and organized

What you'll need

• 5-7 years of front desk experience in a medical or dental office preferred
• Typing at least 35 WPM
• Familiarity with insurance terms like copay, deductible, coinsurance and prior authorization

Schedule: Four 10-hour days, Monday to Thursday

What you get

• Life insurance
• Uniforms provided
• Employee assistance program
• Vision insurance
• Health, dental and vision coverage starting on day one

Applicants must be authorized to work in the U.S.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Washington Urgent Care, LLC.