Senior Patient Service Representative - Physical Therapy

Nursing, allied health, research and support services staff work across urban and rural campuses.

The role:

This is a newly created position. Looking for a Senior Patient Service Representative - Physical Therapy with medical office experience and a good handle on insurance basics. The work is on site and cannot be done remotely.

Main duties:

Send appointment reminders and confirm next-day visits. Reschedule patients when providers call out. Manage the provider schedule in Epic, athenahealth, NextGen or eClinicalWorks. Book follow-ups and referrals at checkout. Greet and check in patients, scan IDs and insurance cards, and update demographics. Balance the cash drawer and prepare the daily deposit.

Minimum qualifications:

5+ years of front desk experience in a medical or dental office preferred. Comfortable with scheduling software and Microsoft Office. Typing at least 35 WPM. Familiarity with insurance terms like copay, deductible, coinsurance and prior authorization.

Schedule: Tuesday to Saturday, 8:00 AM to 4:30 PM

Perks and benefits:

Company pension scheme. 30 days of annual leave. JobRad bike leasing.

Candidates must be eligible to work in Germany.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Hoffmann Praxis GmbH.