Senior Patient Service Representative

Since 1996, the group has grown by bringing independent practices into one organization. Brandywine Urgent Care is a physician group of more than 400 providers in 60 locations across Illinois. Founded in 1996, we now have 510 employees.

Job summary:

We are adding a Senior Patient Service Representative to our Front Desk team. Our clinic sees 80 to 100 patients a day across five providers. Phones are busy. This is an in-person role at our Chicago location.

What you'll be doing:

• Handle new patient intake forms and registration packets.
• Book follow-ups and referrals at checkout.
• Balance the cash drawer and prepare the daily deposit.
• Collect copays, deductibles and past-due balances and post payments.
• Verify insurance eligibility and benefits before visits.
• Explain office policies, financial responsibility and no-show fees.

Qualifications:

• 7+ years of front desk experience in a medical or dental office preferred.
• Calm, polite phone manner with upset or unwell callers.
• Reliable attendance. The front desk cannot open without you.
• Typing at least 35 WPM.
• Knowledge of HIPAA and patient privacy.

Nice to have:

• Cash handling experience.
• Bilingual English and Spanish.
• CMAA or CPAR certification.

Schedule: Urgent care: 12-hour shifts, 3 days per week including weekends

The salary range for this role is $22.50 to $26.50 per hour. This range reflects base salary only.

Perks and benefits:

• Medical, dental and vision insurance.
• 401(k) with company match.
• 11 paid holidays.
• Flexible spending account.
• Loan repayment assistance.
• Tuition reimbursement.

We are unable to sponsor visas for this position.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Brandywine Urgent Care.