Senior Guest Service Agent

A bit about us

We employ 1,400 people in hotels and our corporate office. Most managers started at the front desk or in housekeeping.

Looking for a Senior Guest Service Agent with a calm, friendly manner for a boutique hotel downtown. This position is on site in Bucharest.

Responsibilities

• Take and change reservations by phone, email and walk-in
• Coordinate with housekeeping on room status and early check-ins
• Issue room keys and keep the key card system secure
• Promote loyalty program sign-ups
• Handle cash, credit cards and deposits and balance the drawer each shift
• Keep the lobby and front desk tidy

Skills and experience

• 5-7 years of hotel front desk or customer service experience
• Available weekends, holidays and some overnights
• Basic math for cash handling and balancing
• High school diploma or GED

Schedule: Weekends and holidays on a rotation

What you get

Pay: RON 3,900 - RON 5,100 monthly

• Private medical care
• Extra annual leave days
• Cafeteria benefit system
• Life insurance
• Multisport card
• Overtime paid
• Staff meals

This posting may close early if we receive enough applications.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Hotel Banat.