Senior Guest Service Agent

Position summary

Our Senior Guest Service Agent is the first person guests see, so we care about warmth, speed and getting the details right. This position is on site in Dakar.

Responsibilities

• Issue room keys and keep the key card system secure.
• Coordinate with housekeeping on room status and early check-ins.
• Resolve guest complaints or pass them to the manager on duty.
• Keep the lobby and front desk tidy.

You'll need

• 6+ years of hotel front desk or customer service experience.
• Clear, friendly communication in person and on the phone.
• Calm when the line is long and the system is slow.

Nice to have

• Upselling room upgrades.
• Night audit experience.
• Second language, especially Spanish.

Schedule: Evening shift, 3:00 PM to 11:00 PM

Compensation and benefits

• Medical cover.
• Pension contribution.
• Annual leave.
• Transport allowance.
• Performance bonus.
• 13th month salary.

Who we are

Guests often return every year. Small, quiet, and a short walk from downtown. Shifts cover 24 hours, including overnights.

Shortlisted candidates will hear from us within two weeks.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Hôtel Diouf SARL.