Senior Guest Service Agent (Extended Stay)

Banquets and weddings fill the ballroom most weekends. Vacation rentals, cabins and cottages are managed for owners. Uniforms are provided.

Overview

Our Senior Guest Service Agent (Extended Stay) is the first person guests see, so we care about warmth, speed and getting the details right. This is an in-person role at our Pittsburgh location.

Essential duties and responsibilities

• Answer guest questions about the hotel, parking and local restaurants
• Keep the lobby and front desk tidy
• Take and change reservations by phone, email and walk-in
• Coordinate with housekeeping on room status and early check-ins

Skills and experience

• 5+ years of hotel front desk or customer service experience
• Clear, friendly communication in person and on the phone
• Able to stand for most of an 8-hour shift

Schedule: Weekends and holidays on a rotation

Pay and benefits

Compensation: $19.00-$22.00 an hour DOE.

• Medical, dental and vision insurance
• 401(k) with a 100% match up to 5%
• Paid time off

Washington House is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Washington House.