Senior Claims Specialist, Property

Agents, brokers and direct customers all buy through our platforms, with policy administration on Guidewire. Founded as a farmers' mutual in 1948, the company is now one of the larger mutual insurers in Australia.

Role overview:

Harbour Mutual has an opening for a Senior Claims Specialist, Property. Mix of desk and field work. Company car or mileage reimbursement for field inspections. Our team is spread across 8 countries. Headquarters is in Sydney. You will be employed through our employer-of-record partner in the US, with a local contract and salary paid in USD. You will need some overlap with Australian Eastern time in the mornings.

Job duties:

• Document every file activity in Guidewire ClaimCenter
• Order police reports, medical records and expert opinions as needed
• Negotiate settlements with claimants, contractors and attorneys within your authority
• Identify potential fraud and refer files to SIU
• Manage rental, repair shop and vendor assignments
• Review policies to confirm coverage and identify exclusions

Minimum qualifications:

• 6+ years of claims handling experience
• Clear writer for file notes and letters
• Comfortable handling a high caseload with deadlines
• Patient and professional with upset customers
• Able to climb ladders and access roofs for property inspections

Compensation and benefits:

• 24 days paid time off
• Company laptop
• Wellness allowance
• Performance bonus
• Co-working space stipend

Interview process: a phone call, a meeting with the hiring manager, and a final conversation with the team.

Applications are reviewed as they come in.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Harbour Mutual.