Senior Claims Handler

Clients drop by to pay premiums, ask about a claim or just say hello. Every account manager handles a full book, from quotes to renewals to claims questions. We started in 2008 and have grown to about 23 people. Hail season means long days for field adjusters.

Marchand Conseil is hiring for the operations unit. Claims come in from policyholders, claimants and agents. The Senior Claims Handler investigates, evaluates and settles insurance claims, carrying a caseload of about 120 open files. Remote, open to candidates across France. Standard office hours, Monday to Friday, with flexibility around them.

Your responsibilities:

• Communicate decisions in writing, including coverage position letters.
• Manage rental, repair shop and vendor assignments.
• Negotiate settlements with claimants, contractors and attorneys within your authority.
• Investigate claims by taking recorded statements from insureds, claimants and witnesses.
• Identify potential fraud and refer files to SIU.
• Document every file activity in Guidewire ClaimCenter.
• Write estimates using Xactimate or CCC ONE.

Who you are:

• 7+ years of claims handling experience.
• Comfortable handling a high caseload with deadlines.
• Able to climb ladders and access roofs for property inspections.
• Working knowledge of auto, property or liability coverage.
• Bachelor's degree preferred, or equivalent experience.

Also helpful:

• Bilingual English and Spanish.

Perks and benefits:

• Health insurance (mutuelle) covered at 60%.
• Two days of remote work per week.
• Profit-sharing.
• Remote work allowance.
• Training budget.

We may close this posting early once we have enough applications.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Marchand Conseil EURL.