Senior Claims Handler

Our claims organisation handles more than 400,000 claims a year, including catastrophe response after hurricanes and hail. Columbus Insurance is a property and casualty insurer writing policies in 30 states through independent agents.

About the role

Columbus Insurance is hiring for the operations unit. Claims come in from policyholders, claimants and agents. Paid training and licensing support for new adjusters. Employment is through our payroll partner in Pakistan. Salary is paid monthly in Pakistani rupees. Core hours are 9:00 AM to 1:00 PM US Eastern.

Key responsibilities

• Meet state fair claims practices deadlines
• Identify potential fraud and refer files to SIU
• Negotiate settlements with claimants, contractors and attorneys within your authority
• Communicate decisions in writing, including coverage position letters
• Pursue subrogation against at-fault parties
• Document every file activity in Guidewire ClaimCenter
• Manage rental, repair shop and vendor assignments
• Review policies to confirm coverage and identify exclusions

Minimum qualifications

• 5-7 years of claims handling experience
• Patient and professional with upset customers
• Clear writer for file notes and letters
• Experience with Xactimate, CCC ONE or Mitchell
• Comfortable handling a high caseload with deadlines
• Valid driver's licence and clean driving record
• Working knowledge of auto, property or liability coverage

Nice to have

• AIC, CPCU or similar designation
• Guidewire ClaimCenter experience

Compensation and benefits

• Annual learning budget
• Annual team retreat
• Performance bonus
• Annual salary review
• Home office setup budget
• 24 days paid time off

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Columbus Insurance.