Senior Claims Handler

Our claims organisation handles more than 400,000 claims a year, including catastrophe response after hurricanes and hail. Catastrophe teams deploy adjusters within days of a major storm. Hail season means long days for field adjusters.

JOB SUMMARY:

We need someone fair, organised and good on the phone with people who have just had a bad day. Bronzefold Mutual is hiring for the Workers' Compensation unit. Claims come in from policyholders, claimants and agents. We engage team members in India as full-time contractors. Most of our contractors have been with us for more than two years. Core hours are 10:00 to 15:00 CET. We use Slack, Notion and Google Meet. Cameras on for team calls.

IN THIS ROLE YOU WILL:

• Manage rental, repair shop and vendor assignments.
• Work catastrophe deployments after major storms, sometimes for weeks at a time.
• Communicate decisions in writing, including coverage position letters.
• Negotiate settlements with claimants, contractors and attorneys within your authority.
• Meet state fair claims practices deadlines.
• Document every file activity in Guidewire ClaimCenter.

QUALIFICATIONS:

• 5+ years of claims handling experience.
• Patient and professional with upset customers.
• Clear writer for file notes and letters.
• Valid driver's licence and clean driving record.
• Comfortable handling a high caseload with deadlines.

PREFERRED QUALIFICATIONS:

• Catastrophe claims experience.
• Guidewire ClaimCenter experience.

Pay: $1,600 - $1,900 monthly

WHAT WE OFFER:

• Annual rate review.
• Paid time off.
• Company laptop.
• Monthly internet allowance.

Due to the number of applications, only shortlisted candidates will be contacted.

Duration: 3 months. Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Bronzefold Mutual.