Senior Claims Handler

Our claims organisation handles more than 400,000 claims a year, including catastrophe response after hurricanes and hail. Catastrophe teams deploy adjusters within days of a major storm. Hail season means long days for field adjusters.

The role:

Bronzefold Mutual is hiring for the Casualty unit. Claims come in from policyholders, claimants and agents. We are headquartered in Hanover and have been hiring remotely since 2020. We engage team members in Bangladesh as full-time contractors. Most of our contractors have been with us for more than two years. Core hours are 10:00 to 15:00 CET. You will need a stable internet connection and a backup power source (UPS or inverter).

What you'll be doing:

• Write estimates using Xactimate or CCC ONE
• Communicate decisions in writing, including coverage position letters
• Set and adjust reserves as files develop
• Work catastrophe deployments after major storms, sometimes for weeks at a time
• Negotiate settlements with claimants, contractors and attorneys within your authority

Qualifications:

• 5+ years of claims handling experience
• Patient and professional with upset customers
• Able to climb ladders and access roofs for property inspections
• Comfortable handling a high caseload with deadlines
• Bachelor's degree preferred, or equivalent experience
• Experience with Xactimate, CCC ONE or Mitchell
• Clear writer for file notes and letters

Rate: $860 - $1,050/month

Pay and benefits:

• Company laptop
• Monthly payments via wire transfer or Wise

Please submit your CV in English.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Bronzefold Mutual.