Senior Claims Handler

Regional offices in Berlin and five other cities support agents and policyholders. Commercial lines, personal lines and specialty programs are run as separate business units.

Job summary

Beratung Krüger is hiring a Senior Claims Handler to work remotely from Germany. We need someone fair, organised and good on the phone with people who have just had a bad day. Remote position. Most of the team is in Berlin, but nobody is required to come in. Few meetings, lots of written updates. Clear written English is a must, as the team works across time zones.

Responsibilities

• Order police reports, medical records and expert opinions as needed.
• Write estimates using Xactimate or CCC ONE.
• Review policies to confirm coverage and identify exclusions.
• Pursue subrogation against at-fault parties.
• Communicate decisions in writing, including coverage position letters.
• Negotiate settlements with claimants, contractors and attorneys within your authority.
• Identify potential fraud and refer files to SIU.

Required qualifications

• 5+ years of claims handling experience.
• Experience with Xactimate, CCC ONE or Mitchell.
• Comfortable handling a high caseload with deadlines.
• Working knowledge of auto, property or liability coverage.

Compensation and benefits

• Company pension scheme.
• 30 days of annual leave.
• Home office equipment.
• Flexible working hours.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Beratung Krüger.