Senior Business Analyst

ABOUT THE COMPANY

Our claims organisation handles more than 400,000 claims a year, including catastrophe response after hurricanes and hail.

Torchway Benefits is in the middle of a NetSuite rollout and a Salesforce cleanup. You will work on both. This role sits between business users and the technical team. You need to speak both languages. The company is based in Salt Lake City, the US. The team is spread across multiple countries. This is a full-time remote role. We use an employer of record in India, so you get a proper employment contract, not a freelance agreement. You will need at least 4 hours of overlap with US Central time.

KEY RESPONSIBILITIES

• Map current and future-state processes in Visio or Lucidchart
• Run requirements sessions with business users and document what they need
• Prepare training materials and job aids for new processes
• Plan and run user acceptance testing, and track defects to resolution
• Write user stories and acceptance criteria in Jira
• Support go-lives with hands-on help and issue triage
• Work with developers and vendors to clarify requirements during the build
• Document business rules, data definitions and report logic

YOU'LL NEED

• 5-7 years as a business analyst or in a similar requirements role
• Advanced Excel skills
• Comfortable leading workshops with people who disagree
• Jira and Confluence experience
• Clear writer and presenter

COMPENSATION AND BENEFITS

• Wellness allowance
• Paid parental leave
• Performance bonus
• Company laptop

Candidates must be eligible to work in India.

Please submit your CV in English.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Torchway Benefits.