Senior Business Analyst

Clients rely on us for laptop setup, Intune enrollment, backup monitoring and after-hours help when something breaks. Our technicians handle onsite and remote support for medical offices, accounting firms and manufacturers on fixed monthly contracts. After-hours on-call comes around every fourth week.

JOB SUMMARY:

The Senior Business Analyst gathers requirements, maps current processes and works with IT and vendors to deliver the system changes the business needs. Contract and full-time options available. We engage team members in the US as full-time contractors. Most of our contractors have been with us for more than two years. Working hours follow Gulf time, Monday to Friday. You will write a lot of updates, so clear written English is important.

IN THIS ROLE YOU WILL:

• Prepare training materials and job aids for new processes.
• Document business rules, data definitions and report logic.
• Identify gaps between the system and how people actually do the work.
• Map current and future-state processes in Visio or Lucidchart.
• Present findings and recommendations to managers and executives.
• Write user stories and acceptance criteria in Jira.
• Maintain a prioritized backlog with the product owner.

REQUIRED QUALIFICATIONS:

• 5+ years as a business analyst or in a similar requirements role.
• Clear writer and presenter.
• Advanced Excel skills.
• Bachelor's degree in business, information systems or a related field.

WHY WORK WITH US:

Salary: $55.00-$62.50/hr

• Monthly internet allowance.
• Flexible hours.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Interview process: a phone call, a meeting with the hiring manager, and a final conversation with the team.

Duration: 12 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Saddleloop.