Senior Business Analyst (Remote)

Company overview

Retail stores, field technicians and customer care all report into regional operations teams. We run a fiber backbone of over 20,000 route miles, plus data centres and network operations centres. Safety meetings are every Monday at 7 a.m., before trucks roll.

Overview

Tri-County Fiber is in the middle of a NetSuite rollout and a Salesforce cleanup. You will work on both. Our headquarters is in Huntington Beach, and about a third of the team works remotely from other countries. You will join as an independent contractor on a long-term agreement. Payment is monthly in USD. You will need at least 3 hours of overlap with US Pacific time. Strong written English is important, since much of our work is async.

Key responsibilities

• Work with developers and vendors to clarify requirements during the build
• Support go-lives with hands-on help and issue triage
• Analyse data in Excel and SQL to size problems and measure results
• Plan and run user acceptance testing, and track defects to resolution
• Write user stories and acceptance criteria in Jira

Required qualifications

• 5+ years as a business analyst or in a similar requirements role
• Comfortable leading workshops with people who disagree
• Clear writer and presenter
• Advanced Excel skills
• Familiar with Agile and Scrum
• Bachelor's degree in business, information systems or a related field

Preferred qualifications

• Salesforce Administrator certification
• CBAP or PMI-PBA certification

Benefits

Pay: $970 - $1,300 per month

• Flexible hours
• Company laptop
• Annual rate review
• Long-term engagement

Please submit your CV in English.

We are reviewing applications as they arrive, so apply early.

Duration: 3 months. Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Tri-County Fiber Inc..