Senior Business Analyst

We process billions of card transactions a year for merchants, banks and software platforms. Advisors, operations, compliance and technology teams total roughly 1,600 people.

About the role:

The person in this role is relocating, so we are hiring a replacement. Kettleloop is in the middle of a NetSuite rollout and a Salesforce cleanup. You will work on both. Joining the Operational Excellence team in New York City. Hybrid, two days in office.

Your responsibilities:

• Work with developers and vendors to clarify requirements during the build
• Prepare training materials and job aids for new processes
• Analyze data in Excel and SQL to size problems and measure results
• Document business rules, data definitions and report logic
• Map current and future-state processes in Visio or Lucidchart
• Present findings and recommendations to managers and executives
• Run requirements sessions with business users and document what they need
• Write user stories and acceptance criteria in Jira

Requirements:

• 5+ years as a business analyst or in a similar requirements role
• Comfortable leading workshops with people who disagree
• Jira and Confluence experience
• Working knowledge of SQL for basic queries
• Experience writing user stories, requirements documents and test cases

What we offer:

Starting pay: $138,000 - $188,000 per year, depending on experience and certifications.

• Medical, dental and vision insurance
• 401(k) with 4% match
• Paid holidays
• Flexible schedule
• Professional development budget
• Dental insurance

We are an equal opportunity employer. If you need an accommodation during the application process, let us know.

Interview process: a phone call, a meeting with the hiring manager, and a final conversation with the team.

We are unable to sponsor visas for this position.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Kettleloop.