Senior Business Analyst (Data)

The position:

This role sits between business users and the technical team. You need to speak both languages. East Bay Computer Services is in the middle of a NetSuite rollout and a Salesforce cleanup. You will work on both. Fully remote. You can work from anywhere in the US. Most communication happens in Slack, with short video calls when needed.

Main duties:

• Prepare training materials and job aids for new processes
• Support go-lives with hands-on help and issue triage
• Evaluate vendor software against requirements
• Plan and run user acceptance testing, and track defects to resolution
• Document business rules, data definitions and report logic
• Identify gaps between the system and how people actually do the work

You'll need:

• 7+ years as a business analyst or in a similar requirements role
• Jira and Confluence experience
• Bachelor's degree in business, information systems or a related field
• Advanced Excel skills

What we offer:

Rate: $118,000 to $131,000 a year

• Health insurance
• 401(k) with 4% match
• Three weeks of PTO to start
• Dental insurance

About East Bay Computer Services:

Started by a former school district network admin in 2020, the business has grown almost entirely through referrals. Every tech does a bit of everything, from printer jams to firewall rules.

Applicants must be authorized to work in the U.S.

Interview process: a phone call, a meeting with the hiring manager, and a final conversation with the team.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at East Bay Computer Services LLC.