Senior Business Analyst (CRM)

Proposals are written by the people who will do the work. Everyone here does the work. There is no layer of partners selling and juniors delivering. Expense reports are due every Friday, no exceptions.

The position:

This role opened up after a team member moved internally. The Senior Business Analyst (CRM) gathers requirements, maps current processes and works with IT and vendors to deliver the system changes the business needs. This role sits between business users and the technical team. You need to speak both languages. Remote, open to candidates across Canada. Normal business hours, Monday to Friday, with some flexibility. You will write a lot of updates, so clear written English is important.

Job duties:

• Identify gaps between the system and how people actually do the work.
• Write user stories and acceptance criteria in Jira.
• Analyze data in Excel and SQL to size problems and measure results.
• Prepare training materials and job aids for new processes.
• Present findings and recommendations to managers and executives.
• Maintain a prioritized backlog with the product owner.
• Work with developers and vendors to clarify requirements during the build.

Skills and experience:

• 7+ years as a business analyst or in a similar requirements role.
• Experience writing user stories, requirements documents and test cases.
• Jira and Confluence experience.
• Working knowledge of SQL for basic queries.
• Clear writer and presenter.
• Familiar with Agile and Scrum.

Perks and benefits:

• Extended health and dental benefits.
• Group RRSP with employer matching.
• Paid vacation.
• Life insurance.
• Home office allowance.
• Annual bonus.

This position requires a background check.

Please include a short note on why this role interests you.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at RT Advisory Ltd..