Senior Business Analyst, CRM

Who we are:

We make a web-based inventory and purchasing system used by independent restaurants, breweries and small food manufacturers. Clients range from single-location retailers to franchise groups with hundreds of stores, all running our point-of-sale and loyalty software. We started in 2005 and have grown to about 110 people.

The role:

The Senior Business Analyst, CRM gathers requirements, maps current processes and works with IT and vendors to deliver the system changes the business needs. Remote, open to candidates across the US. We keep meetings to a minimum and work mostly async.

What you'll work on:

• Support go-lives with hands-on help and issue triage
• Maintain a prioritized backlog with the product owner
• Analyze data in Excel and SQL to size problems and measure results
• Write user stories and acceptance criteria in Jira

What we're looking for:

• 6+ years as a business analyst or in a similar requirements role
• Jira and Confluence experience
• Comfortable leading workshops with people who disagree
• Bachelor's degree in business, information systems or a related field

Bonus points:

• Salesforce Administrator certification

What you get:

Compensation: $105,000-$142,000/year DOE.

• Health, dental and vision coverage starting on day one
• 401(k) with company match
• Paid time off
• Three weeks of PTO to start
• Paid sick leave
• Short- and long-term disability

We are unable to sponsor visas for this position.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Pebbleforge Inc..