Senior Business Analyst (CRM)

Headquartered in Charlotte since 1999, the company now sells in 40 countries and supports customers in 11 languages. Public sector agencies, utilities and large health systems license our asset management platform under multi-year contracts. Laptops are MacBook Pros, and you pick your own editor.

The position

This role sits between business users and the technical team. You need to speak both languages. The Senior Business Analyst (CRM) gathers requirements, maps current processes and works with IT and vendors to deliver the system changes the business needs. This role is fully remote within the US. Normal working hours, Monday to Friday. We use Slack, Notion and Google Meet. Cameras on for team calls.

Duties

• Maintain a prioritized backlog with the product owner
• Present findings and recommendations to managers and executives
• Evaluate vendor software against requirements
• Document business rules, data definitions and report logic
• Support go-lives with hands-on help and issue triage
• Identify gaps between the system and how people actually do the work
• Run requirements sessions with business users and document what they need
• Plan and run user acceptance testing, and track defects to resolution

What you need

• Comfortable leading workshops with people who disagree
• Jira and Confluence experience
• Familiar with Agile and Scrum
• Experience writing user stories, requirements documents and test cases
• Working knowledge of SQL for basic queries
• Clear writer and presenter
• Bachelor's degree in business, information systems or a related field

Compensation: $115,000 - $134,000/year

Pay and benefits

• Health insurance
• 401(k) with a 100% match up to 5%
• 11 paid holidays
• Referral program

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Most hires start within two to three weeks of an offer.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Chesapeake Apps LLC.