Reception Team Leader

About us

Charts are in athenahealth, and patients schedule through an online portal.

We are hiring a Reception Team Leader who can greet patients, answer a steady phone line and keep the schedule clean. This is an in-person role at our Sydney location.

Main duties

• Book follow-ups and referrals at checkout.
• Scan and index documents into the patient chart.
• Greet and check in patients, scan IDs and insurance cards, and update demographics.
• Send appointment reminders and confirm next-day visits.
• Balance the cash drawer and prepare the daily deposit.
• Reschedule patients when providers call out.
• Collect copays, deductibles and past-due balances and post payments.
• Verify insurance eligibility and benefits before visits.

What you'll need

• 7+ years of front desk experience in a medical or dental office preferred.
• Calm, polite phone manner with upset or unwell callers.
• Comfortable with scheduling software and Microsoft Office.
• Reliable attendance. The front desk cannot open without you.
• High school diploma or GED.
• Typing at least 35 WPM.

Schedule: Four 10-hour days, Monday to Thursday

Why work with us

$78,000 to $94,000 per annum

• Superannuation on top of salary.
• Paid parental leave.
• Above-award pay rates.

Aboriginal and Torres Strait Islander people are encouraged to apply.

You must have full working rights in Australia.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Pacific Urgent Care.