Patient Access Representative I

Lab and imaging centers serve patients from all of our clinics.

The role

The Patient Access Representative I is the first person patients see and the last person they talk to at checkout. This position is on site in Troy.

Your responsibilities

• Handle new patient intake forms and registration packets.
• Send appointment reminders and confirm next-day visits.
• Explain office policies, financial responsibility and no-show fees.
• Manage the provider schedule in Epic, athenahealth, NextGen or eClinicalWorks.
• Process records requests following HIPAA rules.
• Balance the cash drawer and prepare the daily deposit.

Required qualifications

• 0-2 years of front desk experience in a medical or dental office preferred.
• Reliable attendance. The front desk cannot open without you.
• Comfortable with scheduling software and Microsoft Office.
• Familiarity with insurance terms like copay, deductible, coinsurance and prior authorization.
• Knowledge of HIPAA and patient privacy.
• Typing at least 35 WPM.
• Able to sit for long periods and lift boxes of paper up to 20 lbs.

Preferred

• Experience with Epic Cadence or Prelude.
• Bilingual English and Spanish.

Salary: $19.50 - $24.00 an hour

Compensation and benefits

• Health, dental and vision coverage starting on day one.
• 401(k) with a 100% match up to 5%.
• Three weeks of PTO to start.
• Tuition reimbursement.
• 11 paid holidays.
• Life insurance.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Mid-Valley Internal Medicine LLC.